Let’s face what we all know... communication is the key. In both building a successful relationship, and in satisfying our clients. It’s important not only to listen to what our clients are saying, but also to truly hear what they are telling us. Not just prior to your becoming a member, but throughout the term of your membership listening is our key component in getting to know you. From your initial face to face meeting with your counselor through your introduction to your membership to our extensive follow up after your introductions, the communication flows freely.